Responsible Gaming — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At habaji, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or personal hardship. We are committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming activity safe and within healthy boundaries.

Responsible gaming is not an afterthought at habaji — it is built into the foundation of how we operate. From mandatory age verification at registration to ongoing monitoring of player behaviour, we actively work to identify and assist players who may be experiencing difficulties with their gambling habits.

We encourage all habaji players to set personal limits before they start playing, to treat gambling as entertainment rather than a source of income, and to reach out to our support team without hesitation if they feel their gambling is becoming a problem. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

How habaji Verifies Player Age

Every new habaji account must pass a mandatory identity and age verification process before the player can make a first withdrawal. Acceptable identity documents include:

• Bangladesh National Identity Card (NID)
• Valid passport issued by the Government of Bangladesh
• Bangladesh driving licence bearing date of birth

habaji reserves the right to request identity documents at any point during a player's account lifecycle. Where a player is found to be under 21 years of age, habaji will immediately close the account, return any unspent deposits where practicable, and forfeit any winnings generated during the underage period.

If you are aware of a minor who has registered or is attempting to register on habaji, please notify our support team immediately at [email protected] so the matter can be investigated and resolved without delay.

How to Set a Deposit Limit

To set or adjust a deposit limit on your habaji account, contact our support team at [email protected] with your registered account username or mobile number, the type of limit you wish to set (daily / weekly / monthly), and your requested limit amount in Bangladeshi Taka (৳ BDT). Our team will apply the limit to your account and confirm the change via your registered contact method.

Reducing a deposit limit takes effect immediately with no delay. Increasing a limit or removing one entirely is subject to a mandatory seven (7) day cooling-off period, which begins from the moment your increase request is received. This delay is intentional — it gives you time to reconsider and ensures limits provide genuine protection rather than a false sense of control.

Deposit limits apply across all payment methods supported by habaji, including bKash, Nagad, Rocket, Upay, and bank transfers. You cannot bypass a deposit limit by switching payment methods.

Time-Out Feature

A time-out is a short-term break from gambling that temporarily deactivates your habaji account. During a time-out period, you cannot log in, deposit, or place any bets. Time-out periods available at habaji are:

• 24 hours
• 48 hours
• 7 days (one week)
• 30 days (one month)
• 42 days (six weeks)

A time-out takes effect immediately upon request. To activate a time-out, contact [email protected] with your account username, your preferred time-out duration, and a brief note confirming your request. The time-out cannot be reversed or shortened once activated — this is a deliberate design choice to make the break meaningful.

When a time-out expires, your habaji account is automatically reactivated. habaji will send a brief confirmation message to your registered contact before reactivation occurs, giving you one final opportunity to extend the time-out if you feel you need more time away.

Self-Exclusion

Self-exclusion is a longer-term commitment to stop gambling on habaji. When you self-exclude, your account is deactivated and you are prevented from registering a new account for the duration of the exclusion period. Self-exclusion periods at habaji are:

• 6 months
• 1 year
• 3 years
• 5 years
• Indefinite (permanent until you formally request reinstatement after a minimum of 5 years)

Self-exclusion requests are processed immediately upon receipt. During the self-exclusion period, habaji will also suppress any marketing or promotional communications to your registered email address or mobile number. habaji will make every reasonable effort to prevent you from opening a new account during an active self-exclusion period.

To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request". Include your account username, registered mobile number, your preferred exclusion duration, and a written confirmation that you understand the terms of self-exclusion. Our team will process your request and confirm by return message.

We strongly encourage any player who feels that gambling is negatively affecting their life, finances, relationships, or mental health to use self-exclusion without hesitation. habaji's support team will handle your request with complete discretion and without judgment.

Protecting Others in Your Household

If you share a device or home with family members — including children or young adults under 21 — habaji strongly recommends taking steps to prevent unauthorised access to your account. Always log out of your habaji account after each session. Keep your account password confidential and change it regularly. Do not allow others to use your registered device for gambling purposes, even temporarily.

If you are concerned that a family member is gambling excessively or accessing habaji without your knowledge, contact our support team. habaji can assist with account security reviews and will take appropriate action to protect all parties involved.